Shipping policy

Packages shipped within the United States are sent via USPS or UPS. All items are shipped with a tracking number. Crystals, loose gems, and jewelry are fully insured. 

We ship to verified US addresses only. We do not ship to post office boxes.

Shipping to APO/FPO addresses can only be done through the United States Postal Service.

We provide shipping at competitive flat rates, based on order total, with the ability to upgrade to a faster shipping service for an additional charge. Standard US domestic shipping is free for orders $200 and over.

Orders will be processed and shipped within 5 business days, unless otherwise noted.

We take great care in packing and shipping your order. As such, we cannot be responsible for items that are damaged, broken, delayed, or lost/stolen due to actions of the carrier. 

 

International orders are shipped via USPS Priority Mail International at a flat rate. Orders over $500 USD ship for free, using the same service. 

Because of new import regulations in the UK and EU, as well as an increase of theft and fraud incidences in several other countries, we are only shipping to a limited number of international destinations at this time. If you would like to place an order and don't see your country on the list, please send us an email at sparkle@gemaura.com and we will see if we can accommodate your request. International customers are responsible for any customs and import taxes that may apply. We will not take responsibility for items that are damaged, broken, delayed, or lost/stolen due to the actions of the shipping service or customs.

 

If your package is delayed or marked as delivered, but you haven’t received it, you will need to contact the shipping carrier. They will have more information than we do and will be better able to assist you.

We are not responsible for addresses that are incorrectly entered or mail forwarding issues. If your package is returned to us due to a problem with your address, you must contact us before we can ship it back out. At that time, you will be charged for shipping, even if you received free shipping when your order was originally placed.